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How do I return an item?

Step 1 - Troubleshoot

95% of the issues you experience can be resolved. Try our troubleshooting tips first. here

Step 2 - Return Products


Please contact us or fill out the form here for an RMA number before the items are returned.

Compatible and Remanufactured Cartridges

Compatible and remanufactured cartridges, including laser toner cartridges, may be returned within 365 days of purchase for a replacement cartridge or full refund of the purchase price.

Original Equipment Manufacturer (OEM)

Cartridges Name brand cartridges (Apple, Canon, Compaq, Epson, Hewlett Packard, Lexmark) are covered by their respective manufacturer's warranties. If you have a defective item, please contact the manufacturer to verify the manufacturers' warranty. We do not accept returns of open OEM cartridges.


In the rare instance that you were shipped the wrong item, shipping would be refunded when you return it. However, we do not refund shipping charges for defective or customer initiated (changed mind) returns. If a customer has received free shipping on their order and needs to return it, credit will be given for the full amount of products purchased less a $4.95 shipping charge if the entire order is returned.


Customers returning items can expect to be refunded in the method in which they paid within 2-5 business days of our receipt of their return. If you change mind or order the wrong items, there is 15% restocking fee for refund on the returned items. And there is no restocking fee for issuing store credit. Please note that the returned items must be in resellable condition unless the items are defective.

We do provided return label on a period of 45 days after the purchase. Therefore after 45 days a customer need to return the products on their own, After the 45 days if customer experiences any other problems with cartridge, it’s customer responsibility to return cartridge on its own in order to receive their refund or replacement.


If you would like to return any of our products for an exchange or refund, please fill out the form here or contact us for the RMA (Return Authorization Merchandise) number before sending the items to us. Make sure to completely fill out the form linked below and write your RMA number down on the outside of the return package. A short note indicating if you would like a refund or exchange will also make the process much quicker. All returns are processed, credited, or reshipped within 2-5 business days of the products arriving back to us.

Note: We only accept products back for an exchange or refund 1 year after the purchase was made. Only products purchased from us can be returned for an exchange and unopened products must be in resellable condition unless the items are defective.


If you have received an incorrect item, please call our toll-free at 877.597.3802, so we may immediately begin to correct the error.


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Brother, Dell, HP, IBM, Lexmark, Canon, Epson, Xerox and other manufacturer brand names and logos are registered trademarks of their respective owners. Any and all brand name designations or references are made solely for purposes of demonstrating compatibility. We offer Laser Toner Cartridges, Inkjet Cartridges, Copier Toners, Fax Ribbons and much more. Cartucho de Toner, Cartucho de Tinta, Refill Toner, Cartuchos HP, Miami Dade County. South Florida, Copyright 2014 Tonerlot .com